Basic Information
Initial Pricing & Renewal
Domains & Email
Add Ons & Options
- Digital photo shoot- What is included in the on-site digital photo shoot option?
- Business Cards- Will the cards match my new site design?
- Logo Design- My company doesn't have a logo, can you create one?
Ecommerce & Marketing
All content Copyright © 2006 CNYPages.com, All rights reserved.
Frequently Asked Questions
We've compiled a detailed list of our most frequently asked questions.
As always, don't hesitate to contact us directly for any reason.
- How does it work? How do I get my business online?
It's easy! After you choose a design plan & complete the payment process, you'll be directed to a detailed client survey where we'll ask anything and everything about your business. You will be asked about color preferences, layout preferences, any other sites you like the look and feel of, etc. We want your site to be a true extention of your business and brand. Before we begin, we will work to familiarize ourselves with your business, and be in touch personally to ensure your ideas and tastes are understood and implemented.
- What do I need to provide as a client?
As a client, your main focus will be to provide informational content. We'll be glad to write basic copy for your general information, greeting etc., But any detailed information to be included must be provided in digital form (word document, or email etc.). Your company's logo and any other images/photos can be emailed to us, or sent to us physically.
- How long does it take?
Depending on current workload, our designers can have a homepage design and layout ready to submit for your review usually within 7-10 business days of your initial payment & consultation. At this point any changes you request are made and once complete, we begin the process of designing the accompanying pages of your website. The entire process can take anywhere from 2-6 weeks depending on how intricate your site design and features are. A Business Platinum Package w/ ecommerce will generally take the longest.
- Will my site be compatible with all internet user's browsers?
CNYPages.com websites can be viewed with all web browsers. Our sites are best viewed with what we consider industry standards; Microsoft Internet Explorer, Netscape, Mozilla, Firefox, Opera & more. With obscure (and rarely used) browsers popping up, we cannot guarantee compatibility with all, but feel confident in the fact that all new technologies are targeted to be compatible with the industry standards that the millions of internet users rely on every day.
- Will my website be visible to major search engines?
Yes. We will optimize your site to be visible when "crawled" by a searchbot/spider. We will write the appropriate title bar text, meta tags and keywords relevent to your business. Being listed requires submission to search engines and can take weeks, sometimes months for inclusion, if at all. Many factors come into play when an engine's search results are determined and displayed. Beyond the included optimization of your site, we also offer an add on marketing package that can guarantee page one listings in most major search engines for up to 20 keywords or phrases! For more info on marketing options, Click Here.
- Are there any hidden costs? Why is it so affordable?
No. Our design plans are priced as complete, delivered websites. All packages include a .com, .net or .org domain name (others available), a matching email account, hosting, professional graphics & layout, publishing etc. There are no hidden costs or other unexpected expenses. We do offer upgrade options and ala cart add ons to offer flexibilty for our customer's growing businesses. To view all available options & Add Ons, Click Here.
- What if my site requires updates and changes in content? (See Website Options & Add Ons)
We offer a monthly update option if you'd like to keep your content current. We also offer single content/text updates at just $25 each. If your site requires updates more frequent than once a month, contact us for a quote.
- How much does renewal cost after the first year?
The cost of renewing your site hosting depends on your site design package. Annual renewal pricing on our top 3 tier design packages is as follows; Business Basic: $119.88, Business Gold: $143.88, Business Platinum: $239.88.
You will be notified at least 30 days prior to the renewal date.
Any additional options or add ons you may have purchased must be renewed individually, (ie; Search marketing).
- How do I upgrade to another package?
Contact us for discounted payment links if you'd like to upgrade from your current design package,
- What if I'd like to upgrade, but I don't need the entire platinum package?
We offer additional single page add ons at just $69 each. If you're interested in an ala cart upgrade for a specific feature other than additional pages, contact us for pricing and availability.
- I currently have a website, can I switch to CNYPages.com?
Yes! If you'd like to have your site redesigned & hosted by CNYPages.com, we can give you detailed information on accessing the domain control panel through your domain's registrar, and easily setting up domain "pointing", or the "forwarding" of your domain to your new website on our servers.
If you're uncomfortable with this process, we can do it for you. The entire switch usually takes just a few minutes.
- I own my own domain, how do I "point it" to my CNYPages.com site?
If you're not currently using the domain for a website, depending on your domain's registrar (the company you registered the domain name with), you may be required to upgrade from a base level "domain parking" account.
The upgrade (if neccesary at all) is generally less than $10 yearly. If the registrar is asking more and is not providing other services you consider valuable, contact us. We'd be glad to recommend an affordable, professional registrar.
- Will I have my own "Me@MySite.com" email account?
Yes! All of our design packages include one domain name and one matching email account. You can opt to have all email forwarded to your current email account, or access a web-based mailbox provided by the registrar of your domain name. We can also assist you in setting up POP3 email so you can receive and send email from your personalized address with your current email program (ie; Outlook, Yahoo! Hotmail etc.).
- What is included in the on-site digital photo shoot option? (See Website Options & Add Ons)
For $199, our on-site digital photo shoot includes the following:
> Local travel to your location in Syracuse, NY or an immediate suburb (ie; Liverpool, Cicero, Camillus, Dewitt etc.).
> Several shots taken of your place of business and/or product(s) with professional digital SLR camera.
> 5 sharp web-quality photographs of your choice at 72 dpi resolution.
*We also offer up to 300 dpi resolution files for print media advertising, menus, brochures etc. at an additional cost.
- Business Cards- Can the cards match my new site design? (See Website Options & Add Ons)
Yes. The business card add on is a great value. If you like, your cards can reflect the same design as your website for consistency. Our business card option includes 250 full color cards. Instead of the old fashioned "black ink on cardstock", your company logo in brilliant color or even a picture of your business can add valuable brand awareness.
*See above for our Photo Shoot Option.
- Logo Design- My company doesn't have a logo, can you create one?
Yes. We can create a custom logo for use in your website and print purposes. Our logo design option includes 3 revisions based on your personal feedback to create the perfect logo to represent your company.
- Can I accept credit cards on my site?
Yes. For Business Platinum customers, we can integrate a feature rich shopping cart and payment services. There are many to choose from and we can assist in the selection based on your needs. This option will allow you to accept credit cards, with funds being directly deposited to any bank account, without the need for a merchant account. If you have an existing merchant account and would like to begin selling on the internet without the use of 3rd party services, we can integrate a secure gateway and shopping cart system that is seemless to your website. Contact Us with your requirements
- Can CNYPages.com provide search engine listing/ranking services? (See Website Options & Add Ons)
Yes. With our search engine listing/ranking option, your site will be submitted to hundreds of search engines after careful optimization of the entire website. For good measure, and at no additional cost, we then compose sponsored listings to appear in the most widely used search engines. This includes Google, Yahoo, MSN, Alta Vista, Infospace & many more. With a combination of up to 20 keywords or phrases relevent to your website, we can guarantee page one listing/ranking in the most popular engines.
Question not answered here?
Our support staff is always just a call or click away. (Contact Info)
Getting your business on the web has never been easier.
